All in one ecommerce Solution FAQ’s

 

 After payment when can I expect the ecommerce site to be delivered?

After your desiring has been approved, the development and the integration of your theme would take aprox 25-30 working days.

 Can I provide you with my own Layout and Design?

Yes you can provide us with your own design layout in HTML, PSD or even sketch whcih our designers will get ready to integrate into the ecommerce platform. When proving your own design any features not mentioned in our ecommerce platform will not be developed. If you would require to build any specific features we will advise you of the extra costs.

 Will you install the site on my server?

Yes we will install the site onto your server. The server needs to be Lynx hosting. We will require the below details:
– FTP
-MySql database

 What information do you need of me after payment?

After the purchase of the ecommerce platform, we will be contacting you to get a design brief, an idea of what colour scheme and type of layout you prefer for your site.

 I have a developer can he develop the site for me?

Yes we will provide you with the source codes, or do a basic install for you onto your server, which your developer can continue to intergrate your theme, and complete the development.

 How many revisions on the design can I have?

Our careful design process will aim to get your design spec according to your requirements. After we have submitted the design according to your brief, we will offer 5 revisions for free.

 What if I do not like the webpage design.

We will offer 5 revisions on the submitted brief, if you prefer you can purchase a design pack for $250 for an unlimited pack website revision.

 What support can I expect?

Most of the website can be managed from a backend control panel, we also have video tutorials on how to manage each feature. If you prefer you can send an email to: support@hiddenwebgenius.com with your query.

 After the payment has been made can I have a refund?

Unfortunately we cannot refund any payments after they have been made, as we start to prepare your project and get a project manager to consult with you, after the payment has been made.

 What will you develop for me?

We will design and develop a fully functional ecommerce site for you based on the features mentioned on our All In one ecommerce solution page.

 I do not want to use PayPal as a Payment Gateway?

As standard our platform comes with PayPal gateway, if you prefer to use an alternative payment gateway, we can assist in integrating this for you at additional cost, aprox $300

Good Ecommerce Platform
All In One Ecommerce Solution $950




 

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